Return & Refund Policy

Cancellation Policy

1. Orders can be cancelled only before they are shipped.
2. Once an order has been dispatched, it cannot be cancelled through our website.

Return Policy

1. We offer a 3-day return policy only for products that are wrongly delivered, damaged, defective, or broken during transit.
2. To request a return, you must raise the request within 3 days of receiving your order.
3. An unboxing video and clear photographs of the product and packaging are mandatory to process any return or replacement request.
4. Products returned without valid proof of damage or incorrect delivery will not be eligible for return or refund.
5. Due to the delicate and handcrafted nature of our products, returns for reasons such as change of mind, personal preference, or minor variations in color, texture, finish, size, or handcrafted detailing are not accepted.
6. If reverse pickup is unavailable at your location, you may be required to self-ship the product to our designated return address.
7. Return shipping charges, if applicable, will be communicated based on the case.
8. The company reserves the right to inspect the returned product before approving any refund or replacement.
9. Return and refund policies are subject to change without prior notice.

Return Guidelines

• The product must be returned in its original condition with all packaging, accessories, and tags (if applicable).
• The item should not be used, altered, or intentionally damaged after delivery.
• Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
• Customized or personalized products cannot be returned or exchanged.
• Return requests raised after the 3-day return period will not be accepted.

Refund Process

• Once the returned product passes our quality inspection, the refund or replacement will be processed.
• Approved refunds will be credited to the original payment method within the applicable processing timeline.